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Old 01-29-2011, 02:34 AM   #1
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Can anyone help me with a problem with Playstation/Sony?

My PlayStation started making circular scratches on my discs, so I contacted Sony, and they asked me to send off the discs so that they could look at the damage, and replace them, and get me a new PlayStation.
But I can't remember whether they asked me to send off the PlayStation with the discs.
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Old 01-29-2011, 03:08 AM   #2
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If you're unsure, call again. Normally Sony give you a number so that you don't have to explain your problem again.
If you don't want to do that, just send both thr console and the discs.

The circular scratches may be a result of your Playstation being shaken or knocked over while the disk was being read.
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Old 01-29-2011, 01:07 PM   #3
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You need to send both the system and the discs. They're not just going to give you another system based on your word alone, even if it's still under warranty. Like AotA said, though, call 'em again first because they may be sending you a prepaid box or shipping label depending.
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Old 01-30-2011, 01:27 PM   #4
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That's peculiar. By the way, just to make sure.

Is it an Activision game? Also, do PS3 activision games (Modern Warfare 2, NHL 2k10, etc...) have those circular fan shaped insides in the case? If that is so, DO NOT PUT THE GAME BACK IN THE CASE!

Warning: Those fan shaped pieces of plastic SCRATCH the back of the disc and BREAK them. This has happened to two of our games already.
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Old 01-30-2011, 08:21 PM   #5
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Hmm, Zero has some of those economy cases but no scratched discs. Perhaps it depends on how much you handle 'em, though.
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